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All purchases are refundable within 30 calendar days of purchase. Send us an e-mail at
[email protected] and we’ll send you simple instructions on how to return the icon to us using our USPS account. Once we receive the icon we’ll issue a full refund, including shipping costs, to your credit card, Paypal account, or bank account used at checkout.
Customer Service

[email protected] or you can call 347-687-7450 or, if you like you can mail correspondence to Silent Icon, 217 11th St., Brooklyn, NY 11215
Sales Tax

We do not collect sales tax for any state other than New York. Please consult your accountant to learn whether or not you are obliged to pay your state a sales tax for items purchased on the internet. New York residents will be assessed a sales tax of 8.88%.

You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an
online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including: is registered with the Authorize.Net Verified Merchant Seal program.

    Credit Card Processing

    General Statement of Principles
    As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

    Statistical Data
    Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

    Personal Information Collected - Order Forms
    With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by [email protected] with your request. We do not store any type of credit card information. For additional information regarding the privacy of your sensitive cardholder data, please read the
    Authorize.Net Privacy Policy.

    Information Correction or Removal
    If you wish to correct, update or remove any information about you that may be in our records, please send us an e-mail at [email protected] with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.